Boss Builder Academy

Welcome to Boss Builder Academy, the self-directed, online version of The Art of Being a Great Boss Masterclass. Participants receive a workbook and 2 assessments. Mack will also schedule monthly “check-in” meetings with members of this course, along with members of his live classes. This gives the participant a chance to ask Mack questions directly and learn from other participants.

The main purpose of this training is to better prepare people managers in addressing the many employee issues that arise day to day in their busy schedule. Working and communicating with employees. Resolving conflicts before they become larger issues. Developing the performance of individuals and teams. Improving systems, processes, and decisions. This program will be delivered live virtually and facilitated by Mack Munro. You will have an opportunity to chat with him before your sessions to address any nuances of the group and get a chance to ask them any questions. Additionally, you will be given access to our BossFlix video training library and also a journal for you to keep notes of your progress.

Program Description

The program is designed to teach basic management skills in an interactive format through the use of assessments, storytelling, discussion, skills practice, and video clips.

Session 1: Introduction and Orientation
Description:
This first session introduces the program and the participants and helps participants set learning goals for themselves.

Session 2: Embracing Your Role as The Boss
Description:
The role of a manager is challenging considering the numerous changes you’ll face. To be successful we need to balance the needs of the people against the needs of the organization. To do this requires new skills. In this module, participants will learn how to:

  • Embrace your role as The Boss.
  • Navigate the changes in your role such as managing former peers and associates.
  • Identify the right style to use in driving performance

Sessions 3 through 5: Building Relationships for Results
Description:
Building Relationships for Results is designed to show you the importance of good communication, your default behavioral style, and how to build rapport with others. In this module, participants will learn how to:

  • Develop better emotional intelligence.
  • Improve their communication styles.
  • Eliminate communication barriers and personal biases.
  • Embrace the strengths and weaknesses of their behavioral styles.
  • Minimize the worst and maximize the best of interpersonal conflict.
  • Work to achieve win-win solutions.
  • Take charge of harmful emotions.
  • Be assertive while showing empathy.

Sessions 6 – 8: Driving Results
Description:
Driving Results is designed to give you tools and techniques to become an effective manager of performance. In this module, participants will learn how to:

  • Use diagnostic tools such as the 3-Legged Stool of Great Performance™ and the M-4 Development Model™.
  • Diagnose performance issues through the use of effective feedback.
  • Coach employees for success using the PULL™ methodology.
  • Delegate more effectively.
  • Diagnose and improve team cohesiveness.
  • Facilitate career development conversations.
  • Ask better, more effective questions.

Session 9: Engaging Employees
Description:
Engaging Employees is designed to give you tools and techniques to develop a culture of motivation and engagement.  In this module, participants will learn how to:

  • Define “Engagement” in a practical and useful manner.
  • Identify 12 common motivational drivers.
  • Create an environment where engagement thrives.
  • Take action to minimize restraining forces on a culture of engagement.


Sessions 10 – 11: Tools and Their Uses
Description:
Tools and Their Uses is designed to give you tools and techniques to better run your department and be seen as a critical thinker. In this module, participants will learn how to improve systems and processes through the use of:

  • Gap Analysis
  • Root Cause Analysis
  • Flowcharting
  • The Fishbone Diagram
  • Brainstorming
  • The Affinity Diagram
  • Run Charts
  • Change Perception Model™
  • The Circular Causal Loop
  • The Cost of the Problem™
  • What Would Have to Be True? Model
  • The Pre-Mortem

Session 12: Your Power and Influence
Description:
Your Power and Influence is designed to give you new data regarding your own personal power and your most comfortable styles of influence. In this module, participants will learn how to:

  • Identify personal power and influence.
  • Develop strategies to grow these bases in an organization.

Session 13: Navigating Organizational Politics
Description:
Navigating Organizational Politics is designed to give you tools and techniques to better leverage your power and influence to get your team seen, heard, and respected. In this module, participants will learn how to:

  • Identify the correct attitude towards organizational politics.
  • Recognize the factors that give politics an unfavorable reputation.
  • Take active steps to leverage politics for professional success.

Please contact Lisa Young at lisa@thebossbuilders.com to register.

“The Boss Builder Academy Videos have been a big help to my franchise.  The videos and on-site roundtables have helped my new front-line managers learn to communicate and be confident as they lead their direct reports. ”  

From Brandy Vaughn, Owner of Plato’s Closet franchise in Clarksville, TN