Management: The Ultimate Customer Service Job
Recently, I spoke with an individual who was considering a role as a supervisor. His only hesitation was that he said he really enjoyed customer…
Month: October 2019
Credibility: Your Key to Success
My wife has a dilemma. Her favorite personal trainer at the gym she belongs to is leaving the area next month. Even though she doesn’t…
Happy Boss’s Day 2019
The BOSS: Merriam-Webster defines them as “a person who exercises control or authority – one who directs or supervises workers.” Love them or hate them,…
(Ask Why) “We’ve Always Done it This Way”
One of my guilty pleasures is watching doctor shows on TV. Grey’s Anatomy, The Resident, and Station 19. The plots revolve around a bunch of doctors, interns, and…
Does Your Phone Charge You?
Recently I was sitting at the BWI airport waiting on a delayed flight home. As I looked around me at all the other passengers, a…
Payback is a *****
If you talk to any corporate recruiters these days, their list of grievances is large: Too many open positions Talent hard to find Hiring managers…