Which Mask Are You Wearing?
One of the hottest items in demand now, aside from toilet paper, is the N-95 mask. Now I have a box of these in my…
Category: Reputation
How to Lead in Times of Uncertainty
Well, who would have thought that 2020 did not bring prosperity and hope to all? Nobody could have guessed that at the time of this…
Is Ego Getting You into Hot Water?
Last weekend, I watched the movie Ford vs. Ferrari. Now I won’t ruin it by giving away the whole story. You really should watch this one. …
“No” is Not a Four-Letter Word
One of the hardest words any of us have to say is the word no. There are reasons of course. We don’t want to make…
How to Make Better Predictions
This past weekend, Punxsutawney Phil predicted an early spring. Some freezing Americans no doubt jumped for joy. Soon the good, warm weather would return. Thank…
Management: The Ultimate Customer Service Job
Recently, I spoke with an individual who was considering a role as a supervisor. His only hesitation was that he said he really enjoyed customer…
Credibility: Your Key to Success
My wife has a dilemma. Her favorite personal trainer at the gym she belongs to is leaving the area next month. Even though she doesn’t…