The “4C” Way to Better Communication

Right now, most of us have significant challenges in how we communicate with each other.  Our work arrangements are different and many of us are quarantined and working from home.  The stress of unknowns and from being with our families 24/7 is probably wearing on all of us.  Personally, my temper is far shorter than it used to be.  One incident can upset me now that wouldn’t have bothered me in the slightest just 3 months ago.

This means we need to be more deliberate and thoughtful as we communicate with family and co-workers. I’ve been working on a model which you can see below.  Maybe this will help all of us make the most of any opportunities to communicate important information.

1. Clarity: Think about the message you want to send.  What do you want to say?  Who is the intended recipient?  How do they prefer to have their information packaged?  When CLARITY is the goal, it only matters what the RECIPIENT wants.
2. Candor: Candor means we frame our communication without prejudice, sexism (mansplaining), or any other harmful biases.  We make no assumptions and can be open and honest.  Basically, do the opposite of what you see on any news commentary.
3. Confidentiality: Be sure that anything we communicate is something we have permission to do. Confidentiality can also mean what secrecy we must protect or whether we are using a proper chain of command.
4. Cooperation: Be sure we are working together with the receiver for the same outcome that takes into account both you and your recipient’s needs.  This requires openness and empathy.

Right now, we are inundated with messages and in some cases, too much information.  When you have something important to say or pass along and it has serious consequences, think about using the “4 C” way before even opening your mouth.